Privacy policy

Privacy Policy
Last updated: November 30, 2025

RetroTape operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). CalmPal is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you. We may collect or process:

  • Contact details such as name, shipping and billing addresses, and email

  • Payment and financial information needed to complete purchases

  • Account information such as login credentials and preferences

  • Order and transaction details

  • Communications with customer support

  • Device and usage information collected automatically through cookies and similar technologies

Personal Information Sources

We collect personal information from:

  • Direct interactions with you

  • Automated technologies through the Services

  • Service providers acting on our behalf

  • Other business partners and third parties

How We Use Your Personal Information

We may use personal information to:

  • Provide, maintain, and improve the Services

  • Process payments, ship orders, and handle returns/exchanges

  • Personalize your shopping experience and recommend products

  • Communicate with you about your account or orders

  • Deliver marketing and advertising content

  • Protect against fraud and ensure safety

  • Comply with legal obligations

How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify and third-party service providers supporting the Services

  • To business and marketing partners for advertising purposes

  • When you request or authorize it (e.g., social login or shipping providers)

  • Within our corporate group if applicable

  • To comply with legal requests and enforce policies

Relationship With Shopify

The Services are hosted and supported by Shopify. Shopify also processes data about your interactions with CalmPal and other merchants for business improvement. You can learn about Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy

You may also exercise rights over personal information processed by Shopify here:
https://privacy.shopify.com/en

Third-Party Websites and Links

We are not responsible for the privacy practices of unaffiliated third-party websites linked from our Services.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal data from minors.

Security and Retention

While we implement protections, no system is fully secure. We retain personal information only as long as necessary to provide Services and comply with legal requirements.

Your Rights and Choices

Depending on your region, you may request to:

  • Access the personal information we hold about you

  • Request deletion or correction of your data

  • Opt-out of targeted advertising and marketing communications

  • Receive a copy of your data (data portability)

You will not be discriminated against for exercising rights allowed by law.

International Transfers

Your information may be stored or processed outside your country, including in the United States and Canada.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new “Last updated” date.

Contact

If you have questions or would like to exercise your rights, you may contact us at:

retrotape@use.startmail.com