Shipping policy

Shipping Policy

Last updated: November 30, 2025

Thank you for shopping with RetroTape This Shipping Policy explains how and when your orders are processed, shipped, and delivered.

1. Processing Times

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Once your order is processed and shipped, you will receive a shipping confirmation email with tracking information (when available).

Please note that during high-volume periods (holiday season, promotions, etc.), processing times may be slightly longer.

2. Shipping Times

Estimated shipping times after your order has been processed:

  • Standard International Shipping: typically 7–21 business days depending on your location.

Delivery times are estimates and not guaranteed. Factors such as customs processing, carrier delays, weather conditions, or peak seasons may extend delivery times.

3. 30-Day Delivery Window

If your order has not arrived within 30 days from the shipping date:

  • Please contact us at retrotape@use.startmail.com with your order number.

  • We will investigate with the carrier and, depending on the result, we may offer a replacement or refund, in accordance with our Refund Policy.

4. Shipping Fees

  • Shipping costs (if applicable) are calculated and displayed at checkout.

  • Any taxes, customs duties, or import fees charged by your country are the responsibility of the customer.

5. Order Address & Undeliverable Packages

Please ensure that your shipping address is complete and correct before placing your order.

We are not responsible for orders that are lost or delayed due to:

  • Incorrect or incomplete addresses

  • Failure to collect the package from the carrier or local pickup point

If a package is returned to us due to an incorrect address or being unclaimed, we may offer reshipment at the customer’s expense.

6. Tracking Your Order

When tracking is available, you will receive a tracking link in your shipping confirmation email.
Please note that tracking updates may take a few days to appear, especially during international transit or customs processing.

7. Lost, Damaged, or Stolen Packages

If your order appears lost, damaged, or stolen:

  • Contact us at retrotape@use.startmail.com with your order number and any relevant details.

  • We will work with the carrier to investigate the issue and determine the best solution, which may include a replacement or refund, according to our Refund Policy.

8. Contact

If you have any questions about shipping or your order, you can contact us at:

retrotape@use.startmail.com